Cancellation & Refund Policy

Last Updated: December 9, 2024

Introduction

At Jyothish AI (https://jyothishai.com), we strive to provide you with accurate and valuable Vedic Astrology services. This Cancellation and Refund Policy outlines the terms and conditions for cancellations, refunds, and returns for our digital products and services.

Please read this policy carefully before making any purchase. By purchasing our services, you agree to this policy.

Nature of Our Products

Important: Jyothish AI provides digital products and services that are generated and delivered electronically. These include:

  • Birth chart calculations and analyses
  • AI-generated astrological predictions
  • Personalized astrology reports (PDF format)
  • Subscription-based access to premium features
  • Compatibility and timing analyses

As digital products are delivered instantly upon generation and are personalized to your specific birth details, they are generally non-refundable once delivered.

When Refunds ARE Provided

We offer refunds in the following circumstances:

1. Technical Failures

  • Payment was deducted but the service/report was not delivered
  • Duplicate charges for the same product
  • System errors that prevented access to purchased content

2. Incorrect Birth Details (Before Generation)

  • If you notify us of incorrect birth details before the report is generated, we will correct the details and regenerate at no cost
  • Refund is available if regeneration is not possible

3. Service Not as Described

  • If the delivered content is substantially different from what was advertised
  • If essential sections of a report are missing or incomplete

4. Subscription Cancellations (Prorated)

  • Annual subscriptions cancelled within 7 days of purchase may receive a prorated refund
  • Monthly subscriptions are non-refundable but will not renew after cancellation

When Refunds ARE NOT Provided

Refunds will NOT be provided in the following cases:

1. Digital Products Already Delivered

  • Reports and analyses that have been generated and made available
  • Birth charts that have been calculated and saved to your account
  • Any personalized content that has been delivered

2. Dissatisfaction with Predictions

  • Disagreement with the astrological interpretations provided
  • Predictions not aligning with your expectations or beliefs
  • General dissatisfaction with the accuracy of forecasts

Note: Astrology is interpretive by nature and results may vary. We do not guarantee specific outcomes.

3. User Errors

  • Incorrect birth details provided by the user (after report generation)
  • Purchasing the wrong report type
  • Failure to download or access content within the availability period

4. Change of Mind

  • Deciding you no longer want the service after purchase
  • Finding similar content elsewhere for free
  • Not reading the product description before purchase

5. Policy Violations

  • Accounts terminated for Terms of Service violations
  • Fraudulent or unauthorized payment disputes
  • Abuse of our refund policy

Subscription Cancellation Policy

Monthly Subscriptions

  • You may cancel your monthly subscription at any time
  • Access continues until the end of the current billing period
  • No refund for the current billing period
  • No automatic renewal after cancellation

Annual Subscriptions

  • Within 7 days of purchase: Full refund if no premium features have been used
  • Within 7 days with usage: Prorated refund minus the value of used features
  • After 7 days: No refund; access continues until subscription end date

How to Cancel a Subscription

  1. Log in to your Jyothish AI account
  2. Go to Account Settings → Billing
  3. Click "Cancel Subscription"
  4. Confirm cancellation
  5. You will receive a confirmation email

Alternatively, email us at [email protected] with your request.

Refund Request Process

How to Request a Refund

  1. Submit a Request: Email us at [email protected] with:
    • Subject line: "Refund Request - [Your Order ID]"
    • Your registered email address
    • Order ID or transaction reference
    • Date of purchase
    • Detailed reason for the refund request
    • Any supporting evidence (screenshots, error messages)
  2. Review Period: Our team will review your request within 3-5 business days
  3. Decision Notification: You will be notified via email of the decision
  4. Refund Processing: If approved, refunds are processed within 7-10 business days

Refund Timeline

StageTimeline
Request SubmissionWithin 24 hours of issue
Review & Decision3-5 business days
Refund Initiation1-2 business days after approval
Credit to Original Payment Method5-10 business days (varies by bank/payment provider)

Refund Method

Refunds are credited to the original payment method used for the purchase:

  • PayPal: Refunded to your PayPal account
  • Credit/Debit Card: Refunded to the original card
  • UPI/Net Banking: Refunded to the original bank account

Special Circumstances

Promotional or Discounted Purchases

Products purchased at promotional or discounted prices are subject to the same refund policy. If a refund is approved, the refund amount will be the actual amount paid, not the original price.

Bundle Purchases

For bundled products, partial refunds may be issued if only some items in the bundle qualify for a refund. The refund amount will be calculated based on the proportional value of the eligible items.

Currency and Exchange Rates

Refunds are processed in the same currency as the original purchase. Any differences due to exchange rate fluctuations are not our responsibility.

Chargebacks and Disputes

We encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or payment provider. We are committed to resolving issues fairly and promptly.

Filing a fraudulent or unwarranted chargeback may result in:

  • Immediate suspension of your account
  • Collection of outstanding amounts through legal means
  • Reporting to fraud prevention databases

Contact Us

For any questions, concerns, or refund requests, please contact our support team:

Jyothish AI Support

Email: [email protected]

Website: https://jyothishai.com

Response Time: Within 24-48 hours

Acknowledgment

By making a purchase on Jyothish AI, you acknowledge that you have read, understood, and agreed to this Cancellation and Refund Policy. This policy is subject to change without prior notice.

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